10/19/2023 0 Comments Chatbot website talking headI love you Intercom, except when I don’t. It turns out that the answer is, at least for most of us, almost never. So let’s be honest with ourselves for a moment: when did you actually ever enjoy talking to a chat bot? And I’m not talking about the type of bots you talk to when you’re bored, but about those that provide a deeper purpose. With the death of my old chatbot, some angry emails by schools who are using it as a reference for “creative” web design, and a good amount of time that has passed ever since, I wanted to take a step back and set the record straight. That didn’t stop me from revamping my website and kill the very thing that had turned it into a micro-celebrity before. After all, the only one who really cares about your website, is usually yourself. It was an idea so simple, so silly, that the outcome was in many ways unexpected. The reaction and feedback was surprising to say the least. One business in the Bay Area had an idea to use it to sell flowers in a conversational way. The experiment got featured on Hackernews, Medium, was used in psychological studies conducted by Dan Ariely’s team, and the source code was ripped and edited by various startups to fit their needs. People would send messages that ranged from simple chit chat, to deep philosophical topics, to downright disturbing and ridiculous insults. Instead, a couple of chat bubbles exuberantly ushered onto the canvas to greet users as if we had all been long time friends. (To be fair, I didn’t use Proxima Nova either) Instead of being greeted by the internationally standardized greeting every designer used at some point in their career, there was no bold, dramatically oversized, and deep black sans-serif reading: Hi, I’m a designer. As such, I decided to familiarize myself with the topic, and turned my website into a chatbot. Of course, any trend gaining so much traction and interest needs to be taken seriously. We saw Quartz turning news into a conversation, WeChat being featured as the poster-child of a post application world, iMessage turning into an unnecessarily complex mess, and chatbots popping up like mushrooms in moist forests. About 3 years ago I embarked on a simple experiment that would end up prolonging the shelf-life of my website by an unusually large margin.īack in 2017, it seemed like Conversational UI was poised to take over the world. They languish, accumulate dust, and their wrinkles and cracks become more apparent over time. Personal websites are usually like old books in a shelf.
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